IT Demand Management Analyst

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At WS Audiology, Information Technology forms the lynchpin of businesses the world over and success can often rest squarely on its shoulders. We are chiefly concerned with aligning our objectives with the company’s goal, establishing governance, managing risk, and constantly seeking for performance excellence. We are delivery-focused, ensuring that our organization successfully turns inputs to outputs in an efficient manner.

There is a need to look for a skilled and dedicated IT Demand Management Analyst to join our IT Programs and Projects function. This newly created role is set-up to manage the Global IT Demand from Inception till Solution Deployment in various stages of the software development life cycle as per defined by IT Quality Assurance process to meet the industry standard and FDA requirements. This position will cover wholesale group, across platform such as ERP, MES, e-Commerce and CRM including CORE system upgrade.


Responsibilities:

 

  • Incidents and Change requests management: Manage the JIRA Incident List and convert them into either Incidents or Change Request
  • Stakeholders management: Liaise with Stakeholders (PGO, Project Managers, Vendors) in following up the request
  • Demand pipeline management: Manage all pipeline and liaise internally with Testers and resources assigned
  • Documentation management: Ensure that all documentations are signed off and captured in JIRA
  • Change and Release Management: Monitor and govern change and release process by enforcing to relevant stakeholders; Provide training to the Change and Release process; Manage, coordinate and oversee the change and release procedure for Infor LN and Camstar (CORE System)

 

Requirements:

 

  • Diploma or higher in Information Technology or Computer Engineering or Industrial Engineering
  • More than 2 years of experienced in using ITIL methodology 
  • Experienced in managing IT Demand Management Globally
  • Having detail knowledge in JIRA or other tools in demand management is preferred
  • Ability to analyze the business benefit and impact to the overall demand implementation
  • Ability to coordinate with various stakeholders internal or external in scheduling the Demand
  • Ability to communicate the Software release plan and associated risks on the Demand Ability to generate KPI reporting
  • Ability to work cross functional team to follow up on the demand and delivery
  • Good Negotiation skill
  • Certified in ITIL is a plus
  • Certified in Project Management is a plus

 

Or, know someone who would be a perfect fit? Let them know!

Singapore

18 Tai Seng St
539775 Singapore Directions

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