Customer Care Coordinator | Goulburn

If giving the very best customer experience is in your DNA, we want YOU in our team.
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Are you a self-starter superstar who likes a challenge? How about a team player with a positive attitude and attention to detail? Would working in a GREAT work environment with NO nights or weekends interest you? How about a chance to earn some BONUS money every month?

If this sounds like you, great! Because that’s exactly the sort of person we’re looking for: a motivated, dynamic individual who’s ready to work with the best!

At bloom hearing specialists we operate a global network of hearing stores, equipped with the latest technology and most importantly the best people. We have a track record of offering and actively supporting progressive career pathways to our employees to grow and develop in the pathway of your choice. 

About the role:

You will be the first point of contact in the bloom™ customer journey and provide exceptional customer service each day. 

In addition to this, you will be involved in the general administration of the clinic including; appointment booking and claims management; reception duties; invoicing; processing and filing documents; minor hearing aid repairs and promotional activities to promote your clinic.

As the all important face of your clinic, it will be your responsibility to ensure a positive experience for all of our customers.

In addition to your motivation and desire to helping customers, you will need:

  • Prior experience delivering high quality customer service, in a retail or allied health environment.
  • Competence in the Microsoft Office suite and the have ability to pick up new programs with ease (zendesk experience would be advantageous)
  • A proven track record in managing priorities within a busy environment
  • High attention to detail with a solid administration background and a strong team player
  • A positive and team orientated attitude with the ability to work autonomously 

In addition to the above, will be your commitment to being part of the bloom™ customer journey according to the bloom™ values of Courteous, Smart and Open.

 This role is part time, 30 hours per week (4 days).

Or, know someone who would be a perfect fit? Let them know!

Goulburn

2/42 Clifford St
2580 Goulburn Directions

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