About WSA

WS Audiology combines over 140 years of experience in pioneering better solutions to help people with hearing loss. With a passion for impact, our 12.000 employees are committed to achieving our purpose: wonderful sound for all. With brands like Signia, Widex, Audio Service, Rexton and Vibe, and with diverse assets across wholesale, retail, online, managed care and diagnostic solutions, we are active in over 125 markets. Going beyond together, we achieve annual revenues of around EUR 2 billion.

WSA is seeking for a Customer Solutions Analyst to join our Supply Chain team. You will be responsible to perform gap analysis to look at process improvements, as well as to handle backend operations to ensure smooth and timely delivery to our customers.

Responsibilities:

• Prepare and analyze operation reports and perform gap analysis
• Work with internal departments to implement new process flow improvement in current ERP system
• Handling back end operations such as order processing, shipment arrangement, shipping documents and invoicing.

• Work with warehouse team on matters related to shipment and returns
  
• Assist with operation reports when necessary

The successful candidate will be an individual who has preferably worked in the manufacturing or 3PL/4PL environment. You will have proven capability working with various teams with excellent communication skills.

Requirements:

• Diploma in any field
• Minimum 3 year of working experience in customer service or order management
• Familiar with Microsoft applications such as Word and Excel
• Knowledge with ERP systems is a plus