Formed in 2019 through the merger of Sivantos and Widex, WS Audiology combines over 140 years of experience in pioneering better solutions to help people with hearing loss. With a passion for impact, our 11.000 employees are committed to achieving our purpose: wonderful sound for all. With brands like Signia, Widex, Audio Service, Rexton and Vibe, and with diverse assets across wholesale, retail, online, managed care and diagnostic solutions, we are active in over 125 markets. Going beyond together, we achieve annual revenues of around EUR 2 billion.
This role is for a special period as a temporary cover to help in the business DCU unit. To be specific covering below tasks:
Perform screening of new complaints to determine potential reportability, investigator and appropriate investigation location.
Perform follow ups with investigators/LPC/others to ensure complaints are processed in a timely manner.
Continuously review complaint files to ensure documentation is according to requirements (internal/external).
Perform final review of complaint files to ensure all activities were performed and documented accordingly.
Assist complaint device engineers in complaint investigation as required based on volume of investigations assigned
Support local Quality Management System and associated internal and external audits/management reviews/etc