About WSA

WS Audiology combines over 140 years of experience in pioneering better solutions to help people with hearing loss. With a passion for impact, our 12.000 employees are committed to achieving our purpose: wonderful sound for all. With brands like Signia, Widex, Audio Service, Rexton and Vibe, and with diverse assets across wholesale, retail, online, managed care and diagnostic solutions, we are active in over 125 markets. Going beyond together, we achieve annual revenues of around EUR 2 billion.

Basic Purpose of the role

1.Analyze customer complaint and internal non-conformances to find out the root cause and put forward improvement measures;
2.Provide engineering support to assigned process, including but not limited of process improvement, FPY/Waste analysis, and productivity improvement;

Key Responsibilities

1. Provide engineering support to assigned process, such as ITE, Earmold, FP production, BTE Production, Service repair and Testing, Packaging, Order Entry, Mail receipt as well as ITE/Earmold modelling to ensure smooth manufacturing;
2. Analyze waste data and take actions to reduce online and QC waste for assigned process; complains investigation for the process related cause to propose actions;
3. Take the responsibility as an interface with advance engineering dept. of assigned process to ensure production follow the latest work instruction, and make sure the equipment/ fixture/ production system and test system running well and the version is correct, and also participate in & support trial run of new process / product;
4. Implement the regular process audit or check process as required to find out any gaps or potential issues and propose actions;
5. Implement time & line balance study for assigned process to improve production efficiency;
6. Be responsible for production equipment and fixture setup and maintenance to support manufacturing;
7. Lead or participate in other improvement projects assigned by his/her superior.

Qualification

1. Bachelor’s degree and above, majoring in Electroacoustics, Electronics, Acoustics and Mechanical Engineering;
2. At least 3 years working experience in supporting production/ production failure analysis in electronic / mechanical / medical device industry, background in hearing aid industrial will be a plus;
3. Fresh graduate with solid internship experience will be also consider;
4. Good experience in product analysis, understanding electroacoustic and custom products;
5. Good communication in oral & written English;
6. Knowledge and experience in Smart lean / Continues improvement.