About WSA

Every day our 12,500 colleagues in 130 markets help millions of people regain and benefit from the miracle of hearing. Going beyond together, we achieve annual revenues of around EUR 2.3 billion. Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

Key responsibilities for this job

The customer solution executive would provide support to various stakeholders and work within a team to ensure and establish the best job practices.

• Support customer order management, process shipment and order process in a timely manner, ensuring billing/CN issuance accuracy
• Schedule ends shipments and coordinate tendering of shipments to carriers via established processes and procedures
• Ensure on time delivery and communication of delayed deliveries to end users
• Provide Customer Support: Attend to customer enquiries on orders, repairs, and product availability
• Drive process improvement initiatives
• Support any task assigned by the manager

Requirements

• 3 to 5 years of working experience in logistic environment
• Graduated from a university degree relevant to supply chain and business administration
• Proficient with Microsoft applications such as Word, advance Excel and PowerBI
• Knowledge with ERP systems is a plus
• Support and manage logistics vendors and detailed knowledge of systems and processes