Do you want to unlock your potential and provide innovative hearing aids and hearing health services? Join our R&D team as a Manager, Product Complaint Investigation. You'll be responsible for leading a team of engineers and overseeing their work, improving our way to perform root causes of product issues, drive timely resolution, and use those insights to drive systematic improvements and delightful customer experiences.

You will specifically be expected to:

Product Investigation

• Manage the team of engineers and technician to perform evaluation and quality verification on complex hearing aid system with appropriate software tools and professional measurement setup
• Understand the field return complaints and statistic
• Guide and coordinate to perform technical analysis (troubleshoot) of the hearing aid system and work with domain functions (stakeholders) to identify root cause

Report

• Work with Quality to track top 5 quality complaints and statistic
• Document findings and reporting - presentation to RD Management, Project Team (as lesson learned)

The successful candidate will be an experienced Quality and/or Engineering professional with expertise in influencing teams as well as proven experience in product investigation.

Experience

• Partner with inter-departments to determine the strategic goals, plans, and operating practices to deliver excellent consumer experience through our products and support teams.
• Experience in trouble-shooting and preferably 6-sigma trained
• Leverage data and insights to drive product enhancements
• A people-oriented person who is always looking for solutions and bringing quality improvements, with a “can-do” attitude
• Working with teams in a matrix structure across the globe

About WSA

Every day our 12,500 colleagues in 130 markets help millions of people regain and benefit from the miracle of hearing. Going beyond together, we achieve annual revenues of around EUR 2.3 billion. Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.