Senior Business Process Analyst
Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
As a Senior Business Process Analyst under the Operations team, you are responsible for evaluating and implementing process changes in operation areas to improve performance, address new regulatory needs while integrating new businesses and enable new operation strategies.
What you will do
- Perform process review with process owners to verify process bottlenecks and opportunities. Document review results and develop business case or ROI to support investments.
- Develop change requirements and verify feasibility with IT teams for changes needed in IT systems, create test plan to test solutions. Perform 1st level user acceptance Test to test the solution provided by IT.
- In collaboration with process owners or project managers, create migration plan and change management plan that include training, migration. and any risk mitigation to implement change into the operation globally.
- Evaluate new industrial automation solutions that can be deployed at WSA to optimize processes high level of efficiency and consistency.
What you bring
- Bachelor's degree in supply chain management, Business Analytics, IT systems (ERP) or other related discipline.
- Industry experience in manufacturing and/or distribution industry in a global operation (Medical instruments or electronic manufacturing).
- At least 3 years of experience working with ERP and/or systems.
- Experience in business process re-engineering to optimize existing process.
- Good interpersonal and communication skills
- Independent worker with strong leadership experience.
- Team player able to work cross culturally in a global context.
Who we are
At WS Audiology, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful? We can't wait to hear from you.
WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
- Department
- Global Operations & Supply Chain
- Role
- Operations Strategic Development
- Locations
- Singapore
Singapore
Senior Business Process Analyst
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