Driven by the passion to improve the quality of people’s lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increasing penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people more effectively.

Join us as a Customer Service Specialist and be part of our supply chain team. You will manage order processing, shipment coordination, and collaboration with internal teams to drive continuous improvements. Your efforts will directly contribute to ensuring smooth order fulfillment, enhancing customer satisfaction, and optimizing supply chain efficiency.

Location: Binan, Philippines

Work Arrangement: 5 days in office

What you will do

Customer Order Processing & Shipment Management:

• Ensure timely fulfillment of customer orders and manage backlog effectively by coordinating with various internal teams.
• Communicate proactively with customers regarding their orders and shipment status.
• Accurately manage billing and Credit Note (CN) issuance processes.

Customer Collaboration & Improvement:

• Continuously drive improvements with affiliates, focusing on order frequency, order level loading, Dangerous Goods (DG) management, SWAP planning, etc.
• Participate in and collaborate with relevant internal stakeholders on various improvement projects.

What you bring

Experience

• Previous customer service experience, preferably within an order management or supply chain environment.
• Strong collaboration, coordination, and interpersonal skills, with the ability to work effectively with both internal and external teams.
• Experience using ERP systems is preferred but not mandatory.
• Good communication skills, with the ability to maintain positive relationships with customers and internal departments.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.