Driven by the passion to improve the quality of people’s lives, WSA continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively.

As an IT Support Intern, you will provide both in-person and remote assistance, addressing tickets related to application and hardware issues. You’ll support end-users by troubleshooting problems, delivering training on IT tasks, and ensuring timely resolution through direct interaction or ticket management.

What you will do

• Resolve standard IT support tickets independently, assist with complex issues under supervision, and collaborate with global IT teams and external partners to ensure effective ticket resolution

• Manage the setup, replacement, and disposal of new computers, and provide support for cell phones (iPhone and Android) and wireless modems

• Assist with installing or upgrading the production/Logistics software

• Support solving standard hardware (computers, printers, telephones, scanner, etc.) and software problems (office and production software)

• Manage IT equipment inventory by maintaining stock levels and updating records.

What you bring

• Undergraduate in Information Technology, Computer Science or any related field

• Basic understanding of computer systems, networks and software application

• Strong troubleshooting and problem-solving skills

• Willingness to learn and adapt in a fast-paced environment

• Familiarity with Microsoft O365, Windows, and Mac OS (or willingness to learn).

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.