Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

Join our Quality team as Complaint Device Investigation Engineer where you'll play a vital role in complaint investigation and quality administration for medical devices. This position offers excellent growth opportunity and combines documentation expertise with technical investigation skills. You'll work closely with global stakeholders to ensure regulatory compliance and drive continuous improvement in our complaint handling processes.

What you will do

• Manage complaint investigation documentation and ensure compliance with regulatory requirements and quality system standards

• Conduct failure analysis on installation processes and support technical investigations related to product complaints

• Administer quality processes including audit documentation, reviews, and compliance tracking

• Coordinate with global stakeholders on complaint follow-ups, documentation, and resolution activities

• Maintain and update quality documentation, work instructions, and procedures in accordance with SOPs

• Support internal/external audits and contribute to continuous improvement initiatives

What you bring

• 5+ years of experience in quality, engineering, or related roles within manufacturing (medical device, semiconductor, or similar industries preferred)

• Bachelor's degree in Engineering or Science

• Strong background in documentation control, regulatory compliance, and quality systems

• Proven failure analysis experience (highly preferred)

• Excellent communication skills with ability to collaborate effectively with global teams

• Proficient in Microsoft Office Suite with strong attention to detail and organizational skills.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.