Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for an independent, self-driven individual that is able to deliver on-site hearing aid diagnostics and repairs, perform clinical adjustments, and maintain accurate service records while resolving customer concerns. Additionally, you would be supporting service center operations, educating customers on device care, while executing strategic regional projects.

This is a one-year contract role.

What you will do

• Diagnose and repair hearing aids on-site, and troubleshoot by diagnosing technical issues effectively

• Conduct clinical device checks and make precise adjustments to optimize performance

• Maintain accurate service records, track repair cases and customer complaints while providing solutions

• Collaborate with the service center team to improve scheduling, patient follow-ups, and workflow efficiency

• Educate customers on proper device care and usage to enhance satisfaction and reduce future issues

• Work in the regional Clinical Excellence team by executing strategic regional projects.

What you bring

• Bachelor’s or master’s degree in Audiology (or equivalent professional qualification)

• Good communication and interpersonal skills to engage with customers professionally. Proficiency in English is required; knowledge of Chinese is a plus

• Detail-oriented with strong problem-solving skills and the ability to work independently and manage a mobile service schedule

• Willingness to travel regularly to customer locations (2-3 times per week)

Advantageous to have:

• Good technical knowledge of hearing aid devices, repair procedures, and troubleshooting methods. Familiarity with Signia products is advantageous.

• 1-3 years' experience of working in a clinical setting

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.