Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for a detail-oriented and customer-focused Customer Service Executive to support our Southeast Asia operations. In this role, you will play a key part in ensuring smooth order processing, handling customer inquiries, and delivering excellent service to both internal and external stakeholders.

What you will do

• Process customer orders accurately and ensure timely fulfillment

• Coordinate with various stakeholders to expedite orders and repairs

• Handle customer inquiries related to orders, deliveries, product availability, replacements, and repairs

• Log and follow up on system or order-processing issues with IT support teams

• Provide backup support to team members when required

• Assist with ad-hoc tasks assigned by the team lead or manager

What you bring

Experience

• Minimum 3 years of relevant experience in customer service or order processing

• Diploma or Degree in Business, Logistics, or related fields

• Proficiency in Microsoft Excel for basic reporting and analysis

• Strong communication skills in English and Chinese

• Highly organized, meticulous, and able to manage multiple tasks

• Positive attitude with a strong customer service mindset

• Willingness to learn and adapt in a fast-paced environment

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.