Driven by the passion to improve the quality of people’s lives, WSA continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively.

As a Customer Service Excellence Intern, you will support the team in maintaining and improving data models, reporting processes, and operational performance tracking. You will work closely with stakeholders to analyze service data, monitor KPIs, and contribute to automation and process improvement initiatives. This role offers hands-on exposure to data visualization, business operations, and continuous improvement within a customer solutions environment.

What you will do

• Support daily report generation and updates, ensuring timely and accurate reporting

• Monitor and highlight data errors and service KPI gaps across functions

• Assist in maintaining and improving data models, datasets, and reporting processes

• Develop and enhance Power BI visualisations and dashboards to support operational insights

• Create and maintain process documentation and internal SharePoint development sites

• Support process improvement initiatives through automation and workflow optimization

• Collaborate with team members to understand Customer Solutions operations and identify opportunities for efficiency improvements.
  

What you bring

• Currently pursuing a degree in Data Science, Business, Engineering, or a related field

• Interest in data analysis, reporting, and process improvement

• Familiarity with Power BI, Excel, or other data visualization/reporting tools is an advantage

• Strong analytical and problem-solving skills with attention to detail

• Good communication and organizational skills

• Proactive mindset with willingness to learn and contribute in a collaborative environment.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.