Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

Are you passionate about providing good customer service? Do you want to work with technologically leading products and make a real difference to the customer? If yes, we can offer you a position as a Customer Solutions Executive and be part of our Customer Service Team providing proactive, quality customer service for our customers.

What you will do

• Ensure timely order fulfillment, backlog management, and proactive customer communication
• Ensure accurate billing and credit note issuance
• Collaborate with affiliates to improve order processes (frequency, loading, DG, SWAP)
• Drive continuous process improvements with affiliates and stakeholders
• Participate in internal projects to optimize operations
• Expedite and coordinate shipments to prevent delays.

What you bring

• Bachelor’s Degree in Supply Chain, Business Administration, or equivalent
• 3-5 years of Supply Chain experience, with customer service experience preferred
• Strong customer-centric mindset with excellent collaboration, coordination, communication, and interpersonal skills
• Ability to work effectively with internal and external teams
• ERP system knowledge preferred but not mandatory.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.