Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

What you will do

• Independently solving standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support)
• New computers preparation / replacement / disposal and support for cell phones (iPhone and Android) and wireless modems.
• Assist with installing or upgrading the production/Logistics software.
• Support solving standard hardware (computers, printers, telephones, scanner, etc.) and software problems (office and production software)
• IT equipment management (Maintain stock level, ordering, dealing with invoices and documenting in asset tracker)
• Responsible for delivering both in-person and remote IT support, including the management of support tickets, resolution of application and hardware issues, and the facilitation of IT-related training sessions. 
• Provide assistance through multiple channels, including face-to-face interactions, phone, chat, and email.

What you bring

• A minimum of 4 years of professional experience in IT support, a related or progressive IT function, or within a customer-facing IT service desk environment.
• Demonstrates a strong customer service orientation, along with excellent troubleshooting and communication skills.
• Prior experience in a multinational corporation (MNC) operating under a centralized governance model is highly desirable.
• Ability to learn quickly
  - Team work
  - Work under pressure
  - Care for quality over quantity

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.