Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are seeking a Customer Service Supervisor to lead a team of customer service executives and ensure timely, accurate, and professional handling of customer orders and inquiries. This role requires strong coordination with sales, logistics, technical teams, and export departments to maintain service-level agreements and deliver exceptional customer experiences.

What you will do

• Team Leadership: Manage and supervise the customer service team to ensure timely processing of orders and responses to customer queries.

• Order Management: Oversee entry of sales, return, repair, and custom orders into CRM/ERP systems, ensuring accuracy and compliance.

• Performance Monitoring: Track KPIs such as CSAT, NPS, and Case Resolution, generate reports, and implement process improvements.

• Customer Relationship Management: Build strong relationships with customers through empathy, understanding, and patience to foster loyalty.

• Operational Excellence: Maintain a clean and organized workbench and ensure adherence to business conduct guidelines.

What you bring

• 5+ years of experience in customer service supervision or similar roles.

• Strong knowledge of CRM/ERP systems for order processing.

• Excellent communication and interpersonal skills.

• Ability to manage KPIs and drive process improvements.

• Strong problem-solving and organizational skills.

• Fluent in English.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.