Driven by the passion to improve the quality of people’s lives, WSA continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively.

As an IT Support Intern, you will support the IT team in providing both in-person and remote technical assistance to end users. You will be involved in troubleshooting hardware and software issues, managing IT equipment, and supporting daily IT operations. This role offers hands-on exposure to IT support processes, user training, and collaboration with global IT teams in a dynamic working environment.

What you will do

• Provide in-person and remote IT support, addressing user tickets related to applications, hardware, and system issues

• Troubleshoot and resolve standard hardware and software problems (e.g. computers, printers, telephones, scanners, office and production software)

• Support the setup, replacement, and disposal of IT equipment, including computers, mobile devices (iOS/Android), and network devices

• Assist with installation and upgrades of software, including production and logistics systems.

• Manage IT equipment inventory, including stock tracking and data entry

• Collaborate with global IT teams and external support vendors to resolve more complex issues

• Support user training and guidance on IT tools and systems.

What you bring

• Undergraduate pursuing a degree in Information Technology, Computer Science, or a related field

• Basic understanding of computer systems, networks, and software applications

• Familiarity with Microsoft O365, Windows, and macOS (or willingness to learn)

• Strong troubleshooting and problem-solving skills

• Good communication skills and ability to support users effectively

• Proactive, adaptable, and able to work in a fast-paced environment

• Ability to work independently on standard tasks and escalate when needed

• Knowledge of Mandarin is a plus (not mandatory).

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.