Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for a Lead AI Engineer to drive the adoption, governance, and operational excellence of AI-powered engineering and productivity solutions across the organization. This role will focus on designing scalable AI enablement frameworks, implementing secure and compliant AI tooling, and supporting engineering and business teams in leveraging AI technologies effectively and responsibly.

What you will do

• Design and implement AI agent configurations, reusable instruction sets, prompt libraries, knowledge bases, and custom skills for platforms such as GitHub Copilot, Microsoft 365 Copilot, Copilot Studio, Claude Code, and Azure OpenAI.

• Build and maintain reusable AI solution templates and validated AI components to accelerate adoption and reduce duplication across teams.

• Approve technical designs, reusable patterns, and architectural components to ensure consistency and scalability.

• Translate enterprise AI governance frameworks, standards, and policies into practical technical controls and operational processes.

• Implement and maintain audit mechanisms, access controls, content filtering rules, data protection guardrails, and compliance checks aligned with GDPR, SOC2, and organizational requirements.

• Develop AI tooling integrations, onboarding toolkits, reference architectures, quick-start templates, configuration guides, and operational runbooks.

• Support proof-of-concept initiatives and evaluate emerging AI technologies aligned with the approved enterprise AI tool portfolio.

• Author and deliver hands-on workshops, enablement sessions, and best practice guidance for developers and business users.

• Facilitate communities of practice and provide technical coaching on responsible and effective AI usage.

• Monitor adoption and cost metrics of AI tool stack and identify opportunities for optimization and continuous improvement.

• Troubleshoot integration and operational issues and refine solutions based on user feedback and evolving governance standards.

What you bring

Experience

• 9+ years of progressive experience in software engineering, platform engineering, or technical enablement roles.

• Hands-on experience implementing AI/ML-driven tools and workflows.

• Practical experience working with platforms such as GitHub Copilot, Microsoft Copilot Studio, Azure OpenAI, or equivalent AI ecosystems.

• Experience owning technical solution domains and providing architectural direction and governance.

• Experience working within regulated software development environments, preferably medical device development.

• Experience contributing to technical governance, standards, or compliance initiatives.

Technical Skills

• Practical experience building AI agent configurations, custom skills, reusable instruction sets, and LLM-driven workflows.

• Strong understanding of prompt engineering and large language model interaction patterns.

• Familiarity with secure software development lifecycle (SSDLC) practices and data privacy principles.

• Experience with AI integration patterns, operational enablement, and enterprise AI governance.

• Strong troubleshooting and analytical problem-solving capabilities.

Personal competencies

• Excellent communication skills with the ability to bridge technical and non-technical audiences.

• Strong leadership and collaboration capabilities across cross-functional teams.

• Team-oriented with proactive communication, strategic thinking and focused on continuous improvement.

• Ability to drive adoption, standardization, and operational excellence in complex global environments.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.