Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for a Specialist – Salesforce CRM to design, develop, and support scalable Salesforce solutions that drive our global CRM landscape. This role combines hands-on Salesforce development, CRM Analytics, integrations, release management, and L2 application support while collaborating with business and IT stakeholders across the organization.

What you will do

• Design, develop, and implement scalable and secure Salesforce solutions using Apex, Visualforce, and Lightning Web Components (LWC).

• Develop and maintain Salesforce integrations with external systems using REST/SOAP APIs, middleware, and other integration technologies.

• Utilize CRM Analytics to support business reporting and data-driven decision-making.

• Collaborate with stakeholders to gather requirements and translate business needs into technical solutions within the Salesforce platform.

• Perform testing, debugging, and troubleshooting to ensure high-quality and reliable solutions.

• Manage Salesforce release cycles, including deployments, sandbox management, and version control activities.

• Provide L2 support and resolve Salesforce production issues while ensuring high-quality support for global users.

• Create and maintain technical documentation for customizations, configurations, integrations, and support processes.

• Stay current with Salesforce platform enhancements and implement development standards and best practices.

• Work closely with administrators, architects, business analysts, and other stakeholders to deliver business value through Salesforce solutions.

What you bring

Experience

• 3–4 years of hands-on Salesforce development experience.

• Strong experience working in Agile/Scrum environments.

• Experience supporting business-critical Salesforce applications and resolving complex technical issues.

Technical Skills

• Strong expertise in Apex, Visualforce, Lightning Web Components (LWC), and Salesforce integrations.

• Hands-on experience with CRM Analytics.

• Experience working with REST/SOAP APIs, third-party tools, and middleware platforms.

• Knowledge of Salesforce security models, governor limits, and performance optimization techniques.

• Experience managing Salesforce release cycles, sandbox environments, and Git-based version control.

• Strong analytical, debugging, and troubleshooting capabilities.

Personal Competencies

• Strong problem-solving and analytical thinking.

• Excellent communication and stakeholder management skills.

• Ability to work independently and collaboratively within global teams.

• Continuous learning mindset with a passion for Salesforce technologies.

Good to Have

• Experience with Salesforce Marketing Cloud.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.