Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for an experienced identity and Microsoft 365 specialist to join our global Workplace & Identity team within IT, reporting to the Senior Manager, Workplace & Identity. In this role, you will provide functional leadership and technical direction for engineers working across Microsoft Entra ID, Exchange Online, on-premises Active Directory, and related workplace services. You will be a senior technical escalation point, helping keep our identity and Microsoft 365 services secure, reliable, and continuously improving across the AMER, EMEA, and APAC regions.

What you will do

• Provide functional leadership and technical direction to engineers working across Microsoft 365, Exchange Online, Microsoft Entra ID, on-premises Active Directory, and related workplace services

• Coach and develop engineers through regular feedback, knowledge sharing, technical reviews, and structured development opportunities

• Own the administration, configuration, lifecycle management, and continuous improvement of Microsoft 365 services, ensuring they are operated securely and reliably in line with approved standards

• Oversee service health, incidents, requests, changes, and problem management, acting as the senior technical and operational escalation point for major incidents

• Work closely with Information Security and control owners to strengthen identity security, privileged access, authentication, authorization, and directory-service controls

• Identify opportunities to improve service reliability, security, and operational efficiency, and lead the design and implementation of sustainable solutions to recurring issues.

What you bring

• 7 or more years of experience in Identity and Access Management, Microsoft 365, or workplace technology environments

• At least 2 years of experience leading engineers, whether as a team lead, technical lead, or people manager

• Experience administering and supporting Microsoft Entra ID, on-premises Active Directory, Exchange Online, and hybrid identity environments

• Experience troubleshooting identity, authentication, and access-related issues, including MFA and conditional access policies

• Solid PowerShell skills for administration, automation, and operational support

• Experience supporting large-scale, highly automated enterprise IT environments.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.