Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are seeking an enthusiastic Senior Service Desk Analyst, who is a quick learner and demonstrates solid troubleshooting skills and the desire to learn new technology. Equally important will be your communication skills, patience and positive attitude. If you are organized, attentive and take pride in your problem-solving abilities, click apply now.

This is a great opportunity for a mid to senior-level Support Analyst looking to develop their skills further in a new and exciting industry. Working mostly in our Head Office in the city, Milton QLD. On-site clinic visits will be required from time-to-time.

As a Service Desk Analyst, you will be responsible for

• Providing first-line level 2 & 3 technical support via phone, email or remote access supporting both Australia and New Zealand businesses

• Troubleshooting and resolving common IT issues on Windows servers/desktops/laptops, Azure, Backups, Office 365, Audiology Software, mobile phones and other key business applications within agreed SLA’s

• Troubleshooting, configuring and maintaining Servers/VMware and networking devices as required

• Liaise with Level 3 global resolver groups to manage and maintain communication with users

• Responsible for IT onboarding and off-boarding and continuous process improvements

• Assisting with Systems setups, maintenance and IT projects

• Knowledge transfer and training of other Service Desk and users

• Creating and maintaining IT Knowledge Base documentation and support articles

• Attending client sites for further troubleshooting and installations as required

Qualifications

• Bachelor’s degree in IT or relevant working experience

• Minimum 4-5 years’ experience in a Service Desk or IT Support environment

• 1-2 years’ System admin & infrastructure support - troubleshooting on servers/network etc

• 1-2 years’ Server Admin/VMware and backups

• Proven troubleshooting and analytical skills using a methodical approach to problem solving

• Outstanding customer service ethic with excellent written and verbal communication skills

• Ability to explain technical concepts to non- technical users

• Strong desktop support skills including Windows 11, MS Office 365, SharePoint, networking, Hardware (laptops, desktops, peripherals, mobile phones, AV equipment and conferencing tools, etc)

• Experience with Managing Azure Intune and desktop builds

Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.