Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are seeking a senior professional-level AI Specialist to drive innovation and deliver enterprise-grade AI solutions across global business functions. This role focuses on hands-on LLM development, AI agent design, and end-to-end implementation of AI-powered solutions that enhance customer service and enable future digital initiatives.

What you will do

• Design, build, and deploy AI and LLM-based solutions aligned to concrete business use cases

• Select and integrate the most appropriate AI models and techniques for enterprise scenarios

• Architect and orchestrate scalable AI agent frameworks with modular prompts, version control, and consistent behavior across regions

• Implement secure, reliable integrations between AI models and core systems using CI/CD pipelines, Salesforce Agentforce, and enterprise workflows

• Engineer data pipelines, RAG architectures, and vector search to ensure accurate, permission-aware AI responses

• Collaborate with global stakeholders throughout delivery, change management, UAT, and ongoing operational support.

What you bring

• 5+ years of total experience, including 3+ years in machine learning and AI-focused roles

• Strong hands-on expertise in Python and common data libraries (Pandas, NumPy, scikit-learn) and modern AI/LLM frameworks

• Proven experience with Salesforce Agentforce implementations (Flows, JavaScript) and enterprise system integration

• Solid understanding of data pipelines, model deployment, governance, and AI security (PII masking, audit logging, compliance)

• Strong analytical, problem-solving, and debugging skills, with experience in testing and hardening AI systems

• Curious, innovative, and business-oriented mindset, with the ability to work effectively with global, cross-functional teams.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.